THE LABS GADGET / CUSTOMER OPERATIONS
'.h($action).'
Back to dashboard'; exit; } return $user; } function crm3_statuses(): array { return ['pending'=>'Pending','checking'=>'Checking','repairing'=>'Repairing','completed'=>'Completed','collected'=>'Collected','cancelled'=>'Cancelled']; } function crm3_can_transition(array $user, string $from, string $to): bool { $flows = [ 'pending'=>['checking','cancelled'], 'checking'=>['repairing','completed','cancelled'], 'repairing'=>['checking','completed','cancelled'], 'completed'=>['repairing','collected'], 'collected'=>[], 'cancelled'=>['pending'], ]; if (!in_array($to, $flows[$from] ?? [], true)) return false; $role = (string)$user['role']; if (in_array($role,['admin','manager'],true)) return true; if ($role === 'technician') return in_array($to,['checking','repairing','completed'],true); if ($role === 'frontdesk') return ($from === 'pending' && $to === 'checking') || ($from === 'completed' && $to === 'collected'); if ($role === 'accounts') return $from === 'completed' && $to === 'collected'; return false; } function crm3_phone(string $value): string { return preg_replace('/[^0-9]/', '', $value) ?? ''; } function crm3_date(?string $utc): string { if (!$utc) return '—'; try { return (new DateTimeImmutable($utc, new DateTimeZone('UTC')))->setTimezone(new DateTimeZone('Asia/Kuala_Lumpur'))->format('d M Y, g:i A'); } catch(Exception) { return '—'; } } function crm3_reference(int $id): string { return 'TLG-'.str_pad((string)$id,6,'0',STR_PAD_LEFT); } function crm3_header(array $user,string $active,string $title,string $subtitle): void { $role = role_name((string)$user['role']); $name = (string)$user['full_name']; $nav = ['dashboard.php'=>['Dashboard','▦'],'customers.php'=>['Customers','◎'],'repairs.php'=>['Repairs','▣']]; ?>